The CLIENT has the right to withdraw(return) the purchase without specifying the reason within 14 days since they received the product. In case there are
more items not delivered at the same time, the last item received will be considered.

In order to perform the withdrawal right the CLIENT must inform Specialscent of their decision by sending an official delcaration. To send the declaration
please use the withdrawal form indicated in the Annex I(B) of the Directive 2011/83/EU.

In order to comply with the deadlines it is enough to send this declaration before the withdrawal period expires to the e-mail address

In case the withdrawal request is valid, the CLIENT will be refunded of the payment (except the extra costs that may verify whether the CLIENT choses a
more expensive shipping method than the one offered), within 14 days from the reception of the withdrawal declaration or the reception of the products. Such refunds will be carried out by bank transfer.

The CLIENT must return the items intact and in their original packaging, together with the packing material to Specialscent: Smart Business Company kft, 1033 Budapest, Szentendrei út. 89-93.

For further information about the return delivery, please write to

The refund will take place only after the reception and examination of the items: the items must not be used, the package must contain all the
accessories, and the fragrances must display the warranty seal intact and not tampered with. The refund will take place within 14 days from the approval by

The CLIENT must pay for the withdrawal/return shipping cost.